A cyber-attack is when an outside entity infiltrates your business’s private network to shut down and steal your company’s, your employees, and your clients, sensitive information. This stolen information can be used for ransom and disseminated to the public.
Archives: FAQs
What insurance do you need for a shop?
A shop has three key or important aspects that any good insurance policy should include. Those three things are firstly your premises and stock (buildings and contents insurance), secondly your customers (public liability insurance) and thirdly protection of outgoing costs should you have to stop trading (business interruption insurance).
What insurance do I need for a shop?
A shop has three core aspects that any insurance policy should account for or consider. Those three things are your customers (public liability insurance), your premises and stock (buildings and contents insurance), and protection of outgoing costs should you have to stop trading, known as business interruption insurance.
What is the Direct Debit Guarantee?
The Direct Debit Guarantee protects customers in three main ways (1) advanced notifications of payments being taken (2) refunds in the event of an error being made by us and (3) Cancellations of a Direct Debit instruction at any time by contacting your bank. Please note the Guarantee only applies to payments made by Direct Debit.
How do I sign my credit agreement?
Signing your credit agreement is simple to do. Your credit agreement is sent to you via email from Nova Premium Finance, our Premium Credit provider, with the option to electronically sign your agreement. If you need any assistance please get in touch.
Can I settle my Instalment Credit Agreement in full?
You can settle your agreement in full at any point during the policy year. Please note, the settlement figure is only valid until the end of the working day during which it’s provided as interest is calculated on a daily basis.
Can I pay monthly for my car insurance?
Yes, if you’re aged 18 or over. If you’re 17 you’ll need to pay for your policy in full. Monthly payment options will be offered when you get a quote online. If you call us to obtain a quote please ask your advisor for further details.
Why is there a fee for a default payment?
Due to the process involved, our finance providers apply an administration fee of £30.00 which covers the administration involved in bringing the payment up to date. Details of your finance providers fees will be outlined in your credit agreement, which is sent to you via email.
Can I change my payment date?
We have three set payments dates, those being the 1st, 11th and 21st unless this falls on a weekend or Bank Holiday when the payment will be taken on the next working day. You can change your payment date, providing your first payment has cleared, by calling our Customer Services team on 0208 550 7788. Please note that we can only change the payment date if your request is made at least 14 days before your next payment date.
What happens if I miss a payment?
Please call our Customer Services team on 0208 550 7788 and select option 1, for Customer Services, and then option 2, for Payments. Our team will be able to take a manual payment by debit or credit card to clear any arrears, and to keep the policy running and avoid cancellation.