The Direct Debit Guarantee protects customers in three main ways (1) advanced notifications of payments being taken (2) refunds in the event of an error being made by us and (3) Cancellations of a Direct Debit instruction at any time by contacting your bank. Please note the Guarantee only applies to payments made by Direct Debit.

Signing your credit agreement is simple to do. Your credit agreement is sent to you via email from Nova Premium Finance, our Premium Credit provider, with the option to electronically sign your agreement.  If you need any assistance please get in touch.

You can settle your agreement in full at any point during the policy year. Please note, the settlement figure is only valid until the end of the working day during which it’s provided as interest is calculated on a daily basis.

Yes, if you’re aged 18 or over. If you’re 17 you’ll need to pay for your policy in full. Monthly payment options will be offered when you get a quote online. If you call us to obtain a quote please ask your advisor for further details.

Due to the process involved, our finance providers apply an administration fee of £30.00 which covers the administration involved in bringing the payment up to date. Details of your finance providers fees will be outlined in your credit agreement, which is sent to you via email.

We have three set payments dates, those being the 1st, 11th and 21st unless this falls on a weekend or Bank Holiday when the payment will be taken on the next working day. You can change your payment date, providing your first payment has cleared, by calling our Customer Services team on 0208 550 7788. Please note that we can only change the payment date if your request is made at least 14 days before your next payment date.

Please call our Customer Services team on 0208 550 7788 and select option 1, for Customer Services, and then option 2, for Payments. Our team will be able to take a manual payment by debit or credit card to clear any arrears, and to keep the policy running and avoid cancellation.